Transform Your Radiology Practice with Kestral Pay. Whether you operate a single clinic or a national network, Kestral Pay grows with you.
Simple
Secure
Seamless
Kestral Pay is purpose-built for diagnostic clinics across Australia and New Zealand. Integrated directly into Karisma, it gives your team the tools to offer patients flexible payment options while reducing the administrative overhead that comes from managing payments through a disconnected system.
Key Features
Here is what Kestral Pay adds to your Karisma environment.
Flexible Payment Options
Offer patients more ways to pay: upfront, post-appointment, or in instalments. Accept deposits, split payments, and manage surcharges with ease.
Reduce Administrative Burden
Automate estimates, invoicing, and reconciliation, freeing your team to focus on what matters most: delivering care.
Fully Integrated with Karisma
Kestral Pay is built on VostroPay, Jonas Software’s payment platform, and integrates directly into Karisma V3 and V4. Because both products sit within the Jonas group, the integration is native rather than a third-party connection, which is what keeps the data clean between your payment terminal and your RIS.
Real-Time Reporting
Access real-time financial visibility across all transactions through the VostroPay Merchant Portal. VostroPay is the payment infrastructure behind Kestral Pay, owned by Jonas Software, the same parent company as Kestral. All reporting is available as transactions happen, with no manual reconciliation required.
Experience the Ease and Flexibility of Kestral Pay
It’s simplicity, flexibility, and control, all in one place. Bring all your payments under one roof with Kestral Pay, our unified payment solution designed for diagnostic practices. By integrating payments directly into your existing software environment, you’ll streamline revenue management, boost operational efficiency, and enhance the overall patient experience.
Frequently asked questions
Want to learn more? Download our Fact sheet or Check out our FAQs.
What is Kestral Pay and how does it work?
Kestral Pay is an integrated healthcare payment solution built specifically for radiology practices across Australia and New Zealand. It works directly inside the Karisma environment, connecting patient records, invoices and payment transactions within the same system. Every transaction is automatically recorded and reconciled within Karisma. Kestral Pay is available for Karisma V3 and V4 practices.
How is Kestral Pay different from a standard payment terminal?
A standard payment terminal processes transactions independently of the practice management system, requiring manual reconciliation between the two. Kestral Pay is fully integrated with Karisma, meaning patient records, billing data and payment transactions are connected from the outset. There is no double data entry, no manual EFTPOS entry and no process of attaching receipts to invoices after the fact.
Is Kestral Pay secure?
Kestral Pay uses bank-grade encryption, is PCI DSS compliant and supports 3D Secure 2 authentication for safer card transactions. Payment data is handled to the security standards required for Australian and New Zealand healthcare environments, with full audit trails maintained within Karisma. Practices retain complete visibility over all transactions through real-time reporting.
How does Kestral Pay integrate with Karisma?
Kestral Pay is built to work within the existing Karisma environment, connecting directly to the RIS and front-office workflows without disruption to current processes. Patient records, invoices and payment data are linked inside Karisma from the moment a transaction is processed. There is no separate reconciliation system and no data re-entry between the payment terminal and the practice management platform.
Do patients need to download an app?
Patients do not need to download an app. The pay-by-link option sends patients a secure payment link via SMS or email, allowing them to pay instantly from any device. This gives practices a flexible way to collect payments before or after an appointment without requiring patients to interact with additional software or platforms.
What payment options can practices offer patients?
Kestral Pay supports upfront payments, post-appointment payments and instalment plans. Practices can accept deposits, split payments and manage surcharges, with full control over which payment types and terms are made available to patients. Patients can also pay via a secure link sent by SMS or email, allowing payment from any device without downloading.
Does KestralPay work for both single-site and multi-site practices?
KestralPay is designed to scale with practices of any size, from single-site clinics through to national networks operating across multiple locations. Payment configuration, reporting and reconciliation are managed centrally within Karisma, giving practice managers and owners consistent visibility across all sites without needing separate systems for each location.
Which versions of Karisma does Kestral Pay support?
Kestral Pay is available for practices running Karisma V3 and V4. The feature set is consistent across both versions, meaning practices on either platform can access the full Kestral Pay capability without needing to upgrade their Karisma version first.
How does Kestral Pay reduce administrative overhead?
Kestral Pay automates estimates, invoicing and reconciliation within Karisma, removing the manual steps that accumulate when payment systems operate separately from the practice management platform. Front desk staff work from a single system rather than switching between a payment terminal and Karisma, and financial data is available in real time without end-of-day reconciliation work.
What does Kestral Pay implementation involve?
Kestral Pay implementation requires the most current version of Karisma and the arrival of payment terminals. Once both are in place, setup is fast and fully supported by the Kestral team. Most practices across Australia and New Zealand go live within weeks. Kestral manages the implementation process directly, so your team can focus on patient care rather than technical setup.
Who provides support for Kestral Pay?
Kestral Pay is built on VostroPay, a payment platform owned by Jonas Software, the same parent company as Kestral. Support for Kestral Pay is provided through VostroPay directly. For any questions about how Kestral Pay connects with your Karisma environment, the Kestral team remains your first point of contact and will direct you to the right support channel from there.
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