CASE STUDY:
Panorama Radiology:
Streamlining Practice
Workflows with Karisma
Panorama Radiology set out to enhance efficiency across its growing practice. While their previous system supported core operations, it also presented challenges around booking accuracy, billing consistency, and Medicare integration. The team recognised an opportunity to simplify processes, improve reliability, and create a more connected experience for staff and radiologists.
Problem
After implementation, it became clear the initial system did not meet the practice’s needs. Issues encountered included:
Frequent booking errors
Unpredictable billing changes
Dependence on third-party software for Medicare integration
These issues led to inefficiencies that disrupted daily operations.
Approach
Solution
Karisma was implemented, integrating clinical and administrative functions into one cohesive system. Key enhancements included:
- Faster, more accurate registration and scheduling
- Direct visibility of referrals within the request jacket
- Real-time access to patient histories via the V4 History function
- Simplified Medicare claim management within a single interface
Results
Since adopting Karisma, Panorama Radiology has achieved:
- Noticeably improved workflow efficiency and reliability
- Fewer reporting delays and smoother collaboration among radiologists
- Centralised Medicare claims processing, saving valuable administrative time
- Greater confidence in data accuracy and accessibility
Managing Medicare claims is now faster and centralised, saving considerable time.
Analysis
Karisma addressed the issues associated with the previous system by consolidating processes and removing the need for third-party tools. The improvements have led to smoother operations and greater satisfaction among staff and radiologists.
Ready to streamline your workflow?
Talk to our team to discover how Kestral Online Bookings can reduce phone volumes, eliminate scheduling errors, and improve patient experience at your practice.